Privacy policy
Privacy Policy
Last updated: September 26, 2026
This Privacy Policy explains how LIENZO collects, uses, stores, and shares certain personal data when you visit our website, use our services, place an order, create an account, subscribe to our communications, or contact us.
The website lienzo.shop is operated by:
LIENZO / Levis Global LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: [email protected]
In this Policy, “LIENZO,” “we,” “us,” or “our” refers to Levis Global LLC.
1. Changes to this Policy
We may update this Privacy Policy in the event of legal, technical, commercial, or organizational changes.
The most recent version is published on this page with its update date.
2. Personal data we collect
We may collect different categories of personal data depending on how you interact with LIENZO.
Data you provide directly:
- first and last name;
- email address;
- shipping and billing address;
- phone number, when necessary for delivery or approved communications;
- order information;
- purchase history;
- customer account information;
- messages sent to customer support;
- content you voluntarily send to us, such as photos, videos, reviews, or testimonials.
Data collected automatically:
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- interactions with the website;
- information related to cookies and similar technologies, depending on your preferences.
Data received from third parties:
We may receive certain information from service providers necessary to operate the store, including for hosting, payments, delivery, order tracking, email, SMS, analytics, advertising, or customer support.
3. Why we use your data
We use your personal data to:
- process and fulfill your orders;
- manage payments;
- send order confirmations;
- organize delivery and tracking;
- respond to customer support requests;
- manage returns, refunds, or claims;
- create and manage your customer account;
- improve our website and services;
- secure the store;
- prevent fraud;
- send marketing communications if you have consented to them;
- comply with our legal, tax, and accounting obligations.
4. Legal bases for processing
When the General Data Protection Regulation applies, our processing activities are based in particular on the following legal bases:
- performance of a contract: order processing, payments, deliveries, customer support;
- consent: newsletters, SMS marketing, marketing or advertising cookies;
- legitimate interest: website security, experience improvement, fraud prevention;
- legal obligation: invoicing, accounting, requests from competent authorities.
5. Data sharing
We share your data only when necessary to operate the store, fulfill an order, deliver a service, or comply with a legal obligation.
Your data may be shared with:
- our e-commerce and hosting platform;
- secure payment providers;
- delivery and parcel tracking providers;
- email and SMS tools, when you have accepted these communications;
- analytics and audience measurement tools, depending on your cookie preferences;
- marketing or advertising tools, only when consent is required;
- public authorities, when required by law.
We do not sell your personal data.
6. Cookies and similar technologies
The website may use cookies and similar technologies to ensure proper operation, secure browsing, improve the user experience, analyze traffic, or provide certain marketing features.
Types of cookies used:
- necessary cookies: cart, payment, security, navigation, website operation;
- analytics cookies: audience measurement and website improvement;
- marketing cookies: personalization, advertising, campaign measurement, only according to your consent when required.
You can manage your preferences through the consent banner displayed on the website or through your browser settings.
Some cookies are necessary for the website to function. Others may require your prior consent.
7. Email communications
If you subscribe to our newsletter, you agree to receive communications from LIENZO, including new arrivals, launches, brand updates, offers, content, or updates.
You can unsubscribe at any time using the link at the bottom of each email or by contacting us at:
Consent to marketing communications is never a condition of purchase.
8. SMS communications
If you choose to subscribe to our SMS communications, you agree to receive messages related to LIENZO, including transactional information, updates, order-related notifications, or promotional messages if you have consented to them.
Data that may be used for SMS:
- phone number;
- order information;
- subscription or unsubscribe status;
- explicit consent to SMS communications.
You can unsubscribe at any time by replying STOP to the SMS received or by contacting us at:
Carrier fees may apply depending on your mobile plan.
Consent to SMS marketing is not a condition of purchase.
9. Customer content, reviews, photos, and videos
If you voluntarily send us a photo, video, review, testimonial, or any other content related to LIENZO, you confirm that you have the necessary rights to share it.
Unless you request otherwise, you authorize us to use this content to present the brand, our products, or our community, including on the website, social media, emails, or LIENZO communication materials.
You may request the removal of content concerning you by writing to us at:
10. Data retention
We keep data only for as long as necessary for the purposes for which it was collected, then delete or anonymize it when retention is no longer justified.
Retention periods:
- order and invoicing data: for the statutory accounting and tax retention periods (up to 10 years);
- customer account data: until you delete your account or ask us to delete it;
- newsletter and SMS data: until you unsubscribe or withdraw your consent;
- customer support messages: up to 3 years after our last exchange;
- cookies: for the duration shown in the consent banner, and at most 13 months for non-essential cookies.
11. Data security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse.
However, no system is completely infallible. We therefore take appropriate steps to limit risks and work with reliable service providers.
12. International transfers
LIENZO is operated by a company registered in the United States and uses international service providers.
Your data may therefore be stored or processed outside your country of residence, including in the United States or other countries.
When your data is transferred outside the European Economic Area, the transfer relies on an adequacy decision of the European Commission (including the EU-U.S. Data Privacy Framework where the recipient is certified) or on the Standard Contractual Clauses adopted by the European Commission, together with appropriate security measures.
13. Your rights
Depending on your country of residence and applicable laws, you may have several rights regarding your personal data:
- access your data;
- request the correction of inaccurate data;
- request the deletion of certain data;
- restrict certain processing activities;
- object to certain processing activities;
- withdraw your consent at any time;
- request the portability of certain data;
- lodge a complaint with a data protection supervisory authority, in particular in the EU member state of your habitual residence, place of work or place of the alleged infringement.
To exercise your rights, contact us at:
We may request proof of identity in order to protect your data against unauthorized requests.
14. Response time
We respond to requests relating to personal data within the timeframes provided by applicable laws.
When the GDPR applies, we generally respond within 30 days.
If a request is complex or requires additional verification, the timeframe may be extended in accordance with applicable rules.
15. Children’s data
Our services are not intended to be used directly by minors without the authorization of a parent or legal representative.
We do not knowingly collect personal data concerning children.
If you believe that a minor has provided us with personal data without authorization, please contact us so we can review the situation and delete the relevant data if necessary.
16. External links
Our website may contain links to third-party websites, including social networks, payment tools, partners, or external services.
When you leave lienzo.shop, the privacy policy of the relevant third-party website applies.
LIENZO is not responsible for the privacy practices of these external websites.
17. Complaints
If you believe that your personal data rights are not being respected, you may contact us at:
Depending on your country of residence, you may also file a complaint with the competent data protection authority.
18. Contact
For any question regarding this Privacy Policy or your personal data:
LIENZO / Levis Global LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: [email protected]