Terms of service
Terms of Service
Last updated: July 4, 2026
Welcome to lienzo.shop.
This website is operated by Levis Global LLC, a company registered in New Mexico, United States. By using this website, creating an account, or placing an order, you agree to these Terms of Service.
These Terms of Service supplement our Terms and Conditions of Sale, Shipping Policy, Return and Refund Policy, Privacy Policy, and Legal Notice.
1. Use of the website
You agree to use lienzo.shop in a normal, lawful, and respectful manner.
You must not use the website to:
- commit fraud;
- disrupt the operation of the website;
- attempt to access unauthorized data or areas;
- copy, misuse, or exploit our content without authorization;
- use false information when placing an order;
- infringe the rights of LIENZO, its customers, or third parties.
We may limit, suspend, or refuse access to the website in the event of abusive, fraudulent, or unauthorized use, or use that violates these Terms.
2. Customer account
Certain features may require the creation of a customer account.
You are responsible for the accuracy of the information you provide and for keeping your login details confidential.
If you believe your account has been used without authorization, please contact us promptly at:
3. Orders
Orders placed on lienzo.shop are subject to our Terms and Conditions of Sale.
Before confirming an order, you must check:
- the selected items;
- the sizes;
- the quantities;
- the shipping address;
- the email address used;
- the total order amount.
An order is confirmed after payment has been validated.
LIENZO reserves the right to refuse or cancel an order in the event of fraud, obvious error, payment issue, abusive use, or inability to fulfill the order.
4. Products and availability
LIENZO products are presented as accurately as possible.
Colors may vary slightly depending on screens, lighting, textile materials, or display settings.
Our items are made to order. This means that a piece may be produced after the order has been validated.
In the event of unavailability, technical error, or inability to produce an item, we will contact the customer and offer an appropriate solution: refund, replacement, or equivalent alternative.
5. Prices and payment
Prices are displayed in the currency available on the website or at checkout.
Payment is processed through secure payment providers.
LIENZO does not directly store full credit card details.
Customs duties, local taxes, or import fees may apply depending on the delivery country. When applicable, these costs remain the customer’s responsibility, unless otherwise stated at checkout or required by law.
6. Shipping
Production, shipping, tracking, and delivery conditions are detailed in our Shipping Policy.
Delivery times may vary depending on destination, carriers, customs, high-demand periods, or events beyond our control.
7. Returns and refunds
Return, replacement, and refund requests are handled according to our Return and Refund Policy.
Defective, damaged, or incorrect products must be reported promptly with the required information: order number, clear description, and photos if needed.
Applicable legal consumer rights remain protected.
8. Intellectual property
All content available on lienzo.shop belongs to Levis Global LLC, LIENZO, or their authorized partners.
This includes, in particular:
- text;
- images;
- logos;
- graphic elements;
- visuals;
- videos;
- product names;
- website design;
- brand concepts;
- editorial content.
Any unauthorized reproduction, modification, distribution, commercial exploitation, or use is prohibited.
LIENZO keeps its colors, words, and ideas. Please do not borrow them without asking.
9. Customer content
If you send us a photo, video, review, testimonial, or any content related to LIENZO, you confirm that you have the necessary rights to share it.
Unless you request otherwise, you authorize us to use this content to present the brand, our products, or our community, including on the website, social media, emails, or LIENZO communication materials.
We are never required to publish content we receive.
You may request the removal of content concerning you by writing to us at:
10. External links
The website may contain links to third-party websites or services.
LIENZO is not responsible for the content, operation, policies, or practices of these external websites.
When you leave lienzo.shop, the terms and policies of the third-party website apply.
11. Website availability
We do our best to keep the website accessible, fast, and functional.
However, we do not guarantee permanent, uninterrupted, or error-free access.
The website may be temporarily unavailable due to maintenance, updates, technical issues, or events beyond our control.
12. Limitation of liability
LIENZO cannot be held responsible for indirect damages, data loss, loss of opportunity, service interruptions, or consequences related to improper use of the website.
This limitation does not apply where applicable law imposes different liability, including in cases of gross negligence, intentional misconduct, bodily injury, or mandatory consumer rights.
13. Personal data
The collection and use of personal data are explained in our Privacy Policy.
For any request concerning your personal data, you may contact us at:
14. Changes to the Terms of Service
We may update these Terms of Service in the event of legal, technical, commercial, or organizational changes.
The applicable version is the one published on lienzo.shop at the time the website is used or the order is placed.
15. Governing law
These Terms of Service are governed by the laws of the State of New Mexico, United States.
However, if you are a consumer residing in the European Union or in a country with mandatory consumer protection rules, you retain the mandatory rights granted by the laws of your country of residence.
In the event of a dispute, an amicable solution will be sought first.
16. Contact
For any question regarding these Terms of Service:
LIENZO / Levis Global LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
Email: [email protected]